Return Policy

Returns

RETURNS & REFUNDS POLICY

Due to the personalized and custom-made nature of our products, we only accept returns or issue refunds if an item is not as described, contains a manufacturing error, or is damaged upon delivery.

Personalized and custom-made items are created according to the information provided by the customer and therefore cannot be returned, exchanged, or refunded due to customer errors, spelling mistakes provided by the customer, changes of mind, event cancellations, or delays caused by shipping carriers.

For items that are not as described, contain a manufacturing error, or are damaged upon delivery, you must contact us within 7 days of receiving your order to request a return, replacement, or refund.

While we make every effort to process and ship orders promptly, we are not responsible for delays caused by shipping carriers. Delivery estimates are provided by the carrier and are not guaranteed. Once an order has been shipped, transit times and delivery performance are beyond our control. Shipping delays do not qualify an order for cancellation, return, or refund.

To help us evaluate any issue, we may request photographs of the item, packaging, and shipping label before approving a return, replacement, or refund.

To start a return request, please contact us at sean@lilyofangeles.com.

Returns should be sent to:

Lily of Angeles, Inc.
23192 Alcalde Dr, Ste F
Laguna Hills, CA 92653

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Returned items must not be altered, modified, or further damaged after delivery.

Unfortunately, we cannot accept returns on sale items, gift cards, or personalized products that were produced according to the customer's approved specifications.

DAMAGES AND ISSUES

Please inspect your order immediately upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to provide an appropriate resolution.

EXCHANGES

The fastest way to receive a different item is to return the original item (if eligible) and place a new order once the return has been approved.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, except where an exemption applies to personalized or custom-made products under applicable law. Items must be returned in the same condition in which they were received, unused, and in their original packaging. Proof of purchase is required.

REFUNDS

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sean@lilyofangeles.com.

LIMITATION OF LIABILITY

Our liability is limited to the purchase price of the item. We are not responsible for indirect, incidental, consequential, or special damages, including costs incurred due to shipping delays, missed events, or third-party carrier issues.